ISO/IEC 20000 : An Introduction to the global standard for service management, Second Edition /

A newly revised, up-to-date pocket guide to show you how to manage your IT services more effectively. Whatever your business, your capacity to supply products and services to your customers depends on your IT. Yet, all too often, companies and government departments fail to take effective control of...

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Bibliographic Details

Main Author:	Clifford, David (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	IT Governance Publishing, 2011.
Edition:	2nd edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource