Leadership in Action : Dividends and Interest - For Lack of Leadership, Airlines are Flying Blind /
The leaders who make up the current group of airline CEOs have their work cut out. They inherited bloated businesses offering a commodity product in a service industry, yet they seem to have completely lost touch with customer service.
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| Format: | eBook |
| Language: | English |
| Published: |
Center for Creative Leadership,
2004.
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| Online Access: | Connect to this electronic resource |
| Summary: | The leaders who make up the current group of airline CEOs have their work cut out. They inherited bloated businesses offering a commodity product in a service industry, yet they seem to have completely lost touch with customer service. |
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| Item Description: | Electronic resource. |
| Physical Description: | 1 online resource (2 pages) |
| Format: | Mode of access: World Wide Web. |