Leadership in Action : Dividends and Interest - For Lack of Leadership, Airlines are Flying Blind /

The leaders who make up the current group of airline CEOs have their work cut out. They inherited bloated businesses offering a commodity product in a service industry, yet they seem to have completely lost touch with customer service.

Bibliographic Details

Main Author:	Chappelow, Craig (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	Center for Creative Leadership, 2004.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource