The Toyota Way to Service Excellence : Lean Transformation in Service Organizations /

The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way . A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them dir...

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Bibliographic Details

Main Authors:	Liker, Jeffrey (Author), Ross, Karyn (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	McGraw-Hill, 2016.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource