The Service Pro : Creating Better, Faster, and Different Customer Experiences /
This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the busi...
| Main Authors: | , |
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| Corporate Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
HRD Press,
2003.
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| Edition: | 1st edition. |
| Subjects: | |
| Online Access: | Connect to this electronic resource |
| Summary: | This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service. Looking for an effective, entertaining and efficient way to teach employees and leaders the critical elements for building an outstanding service reputation? Look no further. This book lays the foundation for improving your business. It is a quick read and well worth the time everyone who works with or for others. |
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| Item Description: | Electronic resource. |
| Physical Description: | 1 online resource (112 pages) |
| Format: | Mode of access: World Wide Web. |