The Service Pro : Creating Better, Faster, and Different Customer Experiences /

This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the busi...

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Bibliographic Details

Main Authors:	Tate, Rick (Author), Stroup, Josh (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	HRD Press, 2003.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource