The Experience : The 5 Principles of Disney Service and Relationship Excellence /

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience -- the Walt Disney Company. Co-Author...

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Bibliographic Details

Main Authors:	Church, Brian (Author), Loeffler, Bruce (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	Wiley, 2015.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource