The Design for Trustworthy Software Compilation Understanding Customer Needs : Software QFD and the Voice of the Customer /

Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Developed in Japan by Dr. Yoji Akao and Dr. Shigeru Mizuno, QFD has two aims: to ensure that true customer needs are properly deployed throughout all phases of the...

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Bibliographic Details

Main Authors:	Jayaswal, Bijay (Author), Patton, Peter (Author), Zultner, Richard (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	Prentice Hall, 2007.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource