Dasu, S., & Chase, R. (2013). The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business (1st edition.). McGraw-Hill.
Chicago Style (17th ed.) CitationDasu, Sriram, and Richard Chase. The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business. 1st edition. McGraw-Hill, 2013.
MLA (9th ed.) CitationDasu, Sriram, and Richard Chase. The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business. 1st edition. McGraw-Hill, 2013.
Warning: These citations may not always be 100% accurate.