The Customer Service Solution : Managing Emotions, Trust, and Control to Win Your Customer's Business /

Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic cl...

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Bibliographic Details

Main Authors:	Dasu, Sriram (Author), Chase, Richard (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	McGraw-Hill, 2013.
Edition:	1st edition.
Subjects:	Industrial management. Electronic books.
Online Access:	Connect to this electronic resource