APA (7th ed.) Citation

Hildebrand, V., Iyer, V., & Soudagar, R. (2011). The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers (1st edition.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Hildebrand, Volker, Vinay Iyer, and Reza Soudagar. The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers. 1st edition. McGraw-Hill, 2011.

MLA (9th ed.) Citation

Hildebrand, Volker, et al. The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers. 1st edition. McGraw-Hill, 2011.