The Customer Experience Edge : Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers /

"This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spe...

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Bibliographic Details

Main Authors:	Hildebrand, Volker (Author), Iyer, Vinay (Author), Soudagar, Reza (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	McGraw-Hill, 2011.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource