APA (7th ed.) Citation

Pennington, A. (2016). The Customer Experience Book (1st edition.). Pearson.

Chicago Style (17th ed.) Citation

Pennington, Alan. The Customer Experience Book. 1st edition. Pearson, 2016.

MLA (9th ed.) Citation

Pennington, Alan. The Customer Experience Book. 1st edition. Pearson, 2016.

Warning: These citations may not always be 100% accurate.