APA (7th ed.) Citation

Broetzmann, S., Bitner, M., Noble, C., & Grainer, M. (2014). What Unhappy Customers Want (1st edition.). MIT Sloan Management Review.

Chicago Style (17th ed.) Citation

Broetzmann, Scott, Mary Bitner, Charles Noble, and Marc Grainer. What Unhappy Customers Want. 1st edition. MIT Sloan Management Review, 2014.

MLA (9th ed.) Citation

Broetzmann, Scott, et al. What Unhappy Customers Want. 1st edition. MIT Sloan Management Review, 2014.