What Unhappy Customers Want /

Although companies have invested heavily in technology and other resources to provide better customer service, many businesses are finding that being able to create satisfied and loyal customers is more difficult today. Hurdles include a daunting rise in customer expectations; challenges posed by th...

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Bibliographic Details

Main Authors:	Broetzmann, Scott (Author), Bitner, Mary (Author), Noble, Charles (Author), Grainer, Marc (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	MIT Sloan Management Review, 2014.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource