This Is Service Design Doing /

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshop...

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Bibliographic Details
Main Authors: Stickdorn, Marc (Author), Hormess, Markus (Author), Lawrence, Adam (Author), Schneider, Jakob (Author)
Corporate Author: Safari, an O'Reilly Media Company
Format: eBook
Language:English
Published: O'Reilly Media, Inc., 2018.
Edition:1st edition.
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Online Access:Connect to this electronic resource
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Zhe cai shi fu wu she ji : yi bu you quan qiu fu wu she ji shi gong tong da zao de ju zuo = This is service design doing /
这才是服务设计 : 一部由全球服务设计师共同打造的巨作 = This is service design doing /
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