This Is Service Design Doing /
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshop...
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Bibliographic Details
| Main Authors: |
Stickdorn, Marc
(Author),
Hormess, Markus
(Author),
Lawrence, Adam
(Author),
Schneider, Jakob
(Author) |
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| Corporate Author: |
Safari, an O'Reilly Media Company |
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| Format: | eBook
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| Language: | English |
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| Published: |
O'Reilly Media, Inc.,
2018.
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| Edition: | 1st edition. |
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| Subjects: | |
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| Online Access: | Connect to this electronic resource
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