The Zappos Experience : 5 Principles to Inspire, Engage, and WOW /

Make every day a WOW day for your customers, your staff-and your bottom line! "In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little mor...

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Bibliographic Details

Main Author:	Michelli, Joseph (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	McGraw-Hill, 2011.
Edition:	1st edition.
Subjects:	Creative ability in business. Creative thinking. Technological innovations. New products. Electronic books.
Online Access:	Connect to this electronic resource