APA (7th ed.) Citation

Kunas, M. (2012). Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Third Edition (3rd edition.). IT Governance Publishing.

Chicago Style (17th ed.) Citation

Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide, Third Edition. 3rd edition. IT Governance Publishing, 2012.

MLA (9th ed.) Citation

Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide, Third Edition. 3rd edition. IT Governance Publishing, 2012.

Warning: These citations may not always be 100% accurate.