Implementing Service Quality based on ISO/IEC 20000 : A Management Guide, Third Edition /

A guide to ISO/IEC 20000 - implementation and certification ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices. It will reassure your customers that your company is efficient, reliable and...

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Bibliographic Details

Main Author:	Kunas, Michael (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	IT Governance Publishing, 2012.
Edition:	3rd edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource