Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships /

Customer loyalty /
Published: (2014)

The ten demandments : rules to live by in the age of the demanding consumer /
by: Mooney, Kelly
Published: (2002)

Customer relations /
by: Wolf, Kenneth
Published: (1977)

Loyalty management : from loyalty programs to omnichannel customer experiences /
by: Ziliani, Cristina, et al.
Published: (2020)

The business case for love : how companies get bragged about today /
by: Cox, Marc
Published: (2020)

Turning lost customers into gold : --and the art of achieving zero defections /
by: Cannie, Joan Koob
Published: (1994)

Exceptional customer service.
Published: (2009)

Win the customer : 70 simple rules for sensational service /
by: Martins, Flavio
Published: (2015)

Advanced customer analytics : targeting, valuing, segmenting and loyalty techniques /
by: Grigsby, Mike
Published: (2016)

Unlocking the customer value chain : how decoupling drives consumer disruption /
by: Teixeira, Thales S.
Published: (2019)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis
Published: (2002)

Customer satisfaction.
Published: (2016)

The reign of the customer : customer-centric approaches to improving satisfaction /
by: Fornell, Claes
Published: (2020)

Relationship marketing for competitive advantage : winning and keeping customers /
Published: (1998)

The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships /
by: Bergeron, Bryan P.
Published: (2000)

Marketing and customer loyalty : the extra step approach /
by: Cavallone, Mauro
Published: (2017)

Analyzing attachment and consumers' emotions : emerging research and opportunities /
by: Pedeliento, Giuseppe, 1984-
Published: (2018)

Customer share marketing : how the world's great marketers unlock profits from customer loyalty /
by: Osenton, Tom
Published: (2002)

Disneyland and customer satisfaction.
Published: (2015)

Best of class : building a customer service organization /
Published: (1998)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
by: Reichheld, Frederick F.
Published: (1996)

Analytical CRM : developing and maintaining profitable customer relationships in non-contractual settings /
by: Wübben, Markus
Published: (2008)

Engaging brands : a customer-centric approach for superior experiences /
by: Addis, Michela
Published: (2020)

From customer retention to a holistic stakeholder management system : living a vision.
Published: (2008)

Integrated account management : how business-to-business marketers maximize customer loyalty and profitability /
by: Peck, Mark A.
Published: (1997)

E-service : twenty-four ways to keep your customers when the competition is just a click away /
by: Zemke, Ron
Published: (2000)

Mobile support in customer loyalty management : an architectural framework /
by: Zeidler, Christian
Published: (2009)

Insights, innovation, and analytics for optimal customer engagement /
Published: (2021)

Customer Loyalty and Supply Chain Management : Business-to-Business Customer Loyalty Analysis /
by: Russo, Ivan
Published: (2017)

Engineering serendipity : the future of individualized loyalty and engagement.
Published: (2016)

Toyota, marketer traits, and loyalty programs.
Published: (2012)

Fanocracy : turning fans into customers and customers into fans /
by: Scott, David Meerman, et al.
Published: (2020)

Customer relationship management /
by: Anderson, Kristin, 1962-
Published: (2002)

Inspired : how to create tech products customers love /
by: Cagan, Marty
Published: (2018)

Making rain : the secrets of building lifelong client loyalty /
by: Sobel, Andrew, 1955-
Published: (2003)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)