A Complete and Balanced Service Scorecard : Creating Value Through Sustained Performance Improvement /

In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully...

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Bibliographic Details

Main Authors:	Tyagi, Rajesh (Author), Gupta, Praveen (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	PH Professional Business, 2008.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource