Cisco Unified Customer Voice Portal : Building Unified Contact Centers /

Cisco Unified Customer Voice Portal Building Unified Contact Centers Rue Green, CCIE ® No. 9269 The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based un...

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Bibliographic Details

Main Author:	Green, Rue (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	Cisco Press, 2011.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource