APA (7th ed.) Citation

Evenson, R. (2010). Customer Service Training 101, 2nd Edition (2nd edition.). AMACOM.

Chicago Style (17th ed.) Citation

Evenson, Renee. Customer Service Training 101, 2nd Edition. 2nd edition. AMACOM, 2010.

MLA (9th ed.) Citation

Evenson, Renee. Customer Service Training 101, 2nd Edition. 2nd edition. AMACOM, 2010.

Warning: These citations may not always be 100% accurate.