Customer Service Training 101, 2nd Edition /

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new s...

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Bibliographic Details

Main Author:	Evenson, Renee (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	AMACOM, 2010.
Edition:	2nd edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource