Oliveira, A., & Gimeno, A. (2014). Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value (1st edition.). PH Professional Business.
Chicago Style (17th ed.) CitationOliveira, Alexandre, and Anne Gimeno. Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value. 1st edition. PH Professional Business, 2014.
MLA (9th ed.) CitationOliveira, Alexandre, and Anne Gimeno. Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value. 1st edition. PH Professional Business, 2014.
Warning: These citations may not always be 100% accurate.