Customer Service Supply Chain Management : Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value /

DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply chain segmentation and lifelong customer logistics management U...

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Bibliographic Details

Main Authors:	Oliveira, Alexandre (Author), Gimeno, Anne (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	PH Professional Business, 2014.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource