Customer Culture : How FedEx® and Other Great Companies Put the Customer First Every Day /

Everyone talks about creating a "customer-centered culture." In CustomerCulture: How FedEx and Other Great Companies Put Their Customer First Every Day , the executive who pioneered FedExÕs legendary customer culture shows exactly how to go beyond talk and make it happen Ñ for real! Drawin...

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Bibliographic Details

Main Author:	Basch, Michael (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	Pearson, 2002.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource