Crucial Confrontations /

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior Discover skills to resolve touchy, controversial, and complex issues at work...

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Bibliographic Details

Main Authors:	Patterson, Kerry (Author), Grenny, Joseph (Author), McMillan, Ron (Author), Switzler, Al (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	McGraw-Hill Osborne Media, 2004.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource