APA (7th ed.) Citation

Darmawan, B., Cox, K., & Ragab, B. (2004). Business Service Management Best Practices. IBM Redbooks.

Chicago Style (17th ed.) Citation

Darmawan, Budi, Kimberly Cox, and Bahaeldin Ragab. Business Service Management Best Practices. IBM Redbooks, 2004.

MLA (9th ed.) Citation

Darmawan, Budi, et al. Business Service Management Best Practices. IBM Redbooks, 2004.