Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way /

A Wall Street Journal bestseller Why are Mercedes-Benz customers so loyal and passionate?  Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers-- The Starbucks Experience, The New Gold Standard , and Prescription for Excellence-- Joseph Michelli revealed customer exp...

Full description

Bibliographic Details

Main Author:	Michelli, Joseph (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	McGraw-Hill, 2015.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource