Delivering Knock Your Socks Off Service, 5th Edition /

Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide...

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Bibliographic Details

Main Authors:	ASSOCIATES, PERFORMANCE (Author), Bush, John (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	AMACOM, 2011.
Edition:	5th edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource