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Delivering Knock Your Socks Off Service /

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Create a service advantage with the help of customer service guru Ron Zemke.

Bibliographic Details
Main Authors: Zemke, Ron (Author), Williamson, Bobette (Author)
Corporate Author: Safari, an O'Reilly Media Company
Format: eBook
Language:English
Published: AMA Self-Study, 2001.
Edition:1st edition.
Subjects:
Electronic books.
Online Access:Connect to this electronic resource

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