Delivering Knock Your Socks Off Service /

Create a service advantage with the help of customer service guru Ron Zemke.

Bibliographic Details

Main Authors:	Zemke, Ron (Author), Williamson, Bobette (Author)
Corporate Author:	Safari, an O'Reilly Media Company
Format:	eBook
Language:	English
Published:	AMA Self-Study, 2001.
Edition:	1st edition.
Subjects:	Electronic books.
Online Access:	Connect to this electronic resource