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160614s2016 nju ob 001 0 eng |
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|b Safari Books Online
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| 100 |
1 |
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|a Kurvinen, Matti,
|d 1961-
|e author.
|0 http://id.loc.gov/authorities/names/n2016020714
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| 245 |
1 |
0 |
|a Warranty fraud management :
|b reducing fraud and other excess costs in warranty and service operations /
|c Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy.
|
| 264 |
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1 |
|a Hoboken :
|b Wiley,
|c [2016]
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| 300 |
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|a 1 online resource.
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b n
|2 rdamedia
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| 338 |
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|a online resource
|b nc
|2 rdacarrier
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| 490 |
1 |
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|a Wiley & SAS Business Series
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| 504 |
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|a Includes bibliographical references and index.
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| 500 |
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|a Machine generated contents note: Foreword Preface Acknowledgments About the Author(s) Chapter 1: OverviewAppendices Chapter 2: Products and Product Warranty Chapter 3: Warranty Servicing Chapter 4: Warranty Costs Chapter 5: Warranty Management Chapter 6: Warranty Fraud Chapter 7: Warranty Control Framework Chapter 8: Customer Fraud Management Chapter 9: Service Agent Fraud Management Chapter 10: Fraud Management with Other Parties Chapter 11: Structures Influencing Warranty Fraud Chapter 12: Implementing a Warranty Control Framework Chapter 13: Epilogue Appendix A: Detailed Claim Data Appendix B: Agency Theory Appendix C: Game Theory Glossary ACRONYMS References Index.
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| 505 |
0 |
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|a Cover; Title Page; Copyright; Contents; Foreword; Preface; Acknowledgments; About the Authors; Chapter 1 Overview; Chapter 2 Products and Product Warranty; Chapter 3 Warranty Servicing; Chapter 4 Warranty Costs; Chapter 5 Warranty Management; Chapter 6 Warranty Fraud; Chapter 7 Warranty Control Framework; Chapter 8 Customer Fraud Management; Chapter 9 Service Agent Fraud Management; Chapter 10 Fraud Management with Other Parties; Chapter 11 Structures Influencing Warranty Fraud; Chapter 12 Implementing a Warranty Control Framework; Chapter 13 Epilogue; Appendix A Detailed Claim Data
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| 505 |
8 |
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|a Appendix B Agency TheoryAppendix C Game Theory; Glossary; Acronyms; References; Index; EULA; Warranties; Warranty Servicing; Warranty Costs; Warranty Fraud; Impact of Warranty Fraud; Warranty Fraud Management; Study of Warranty; Goals of the Book; Structure of the Book; Note; Products; Product Performance, Failure, and Reliability; Product Maintenance; Product Warranty; Maintenance Service Contracts; Insurances; Notes; Parties in the Warranty Service Network; Warranty Service Process; Outsourcing of Warranty Service; Contracts; Notes; Different Perspectives; Factors Underlying Warranty Costs
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| 505 |
8 |
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|a Warranty Cost MetricsWarranty Reserves and Accruals; Warranty Cost Control; Notes; Evolution of Warranty Management; Service Life-Cycle Perspective; Product Life-Cycle Perspective; Organizational Structure; Warranty Management Systems; Warranty Management Maturity Models; Notes; Fraud in General; Actors and Victims of Warranty Fraud; Classification of Warranty Fraud; Fraud Patterns; Consequences and Impacts of Warranty Fraud; Customer Fraud; Service Agent Fraud; Sales Channel Fraud; Warranty Administrator Fraud; Warranty Provider Fraud; Notes; Contracts; Transaction Controls; Analytics
|
| 505 |
8 |
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|a Service Network ManagementCustomer Contract; Customer Entitlement; Material Returns Control; Analytics; Notes; Service Agent Contract; Entitlement and Repair Authorization Processes; Claim Validation Process; Analytics; Material Returns Control; Service Network Management; Notes; Sales Channel Fraud Management; Warranty Administrator Fraud Management; Warranty Provider Fraud Management; Effective Service Process; Service Organization; Notes; Assessing The Current Situation; Crafting an Improvement Plan; Defining Policies and Rules; Building the Capabilities; Deploying the Change
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| 505 |
8 |
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|a Business Case ConsiderationsImplementation Challenges; Achieving the Transformation; Opportunities to Improve Warranty Control; New Research into Warranty Fraud; Customer Fraud; Sales Channel and Service Agent Fraud; Warranty Provider Fraud; Producers of Fake/Fraudulent Products or Parts; Product Classification; Product Decomposition; Product Performance; Product Failure; Product Reliability; Product Failure Rate; Preventive Maintenance; Corrective Maintenance; Role of Warranty; Classification of Warranties; Terms and Conditions of Warranty Policy; Post Base Warranty Options
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| 588 |
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|a Description based on online resource; title from digital title page (viewed on January 17, 2017).
|
| 500 |
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|a Electronic resource.
|
| 650 |
|
0 |
|a Quality of products.
|0 http://id.loc.gov/authorities/subjects/sh85109446
|
| 650 |
|
0 |
|a Warranty.
|0 http://id.loc.gov/authorities/subjects/sh85145282
|
| 650 |
|
0 |
|a Products liability.
|0 http://id.loc.gov/authorities/subjects/sh85107225
|
| 650 |
|
0 |
|a Sales management.
|0 http://id.loc.gov/authorities/subjects/sh85116729
|
| 655 |
|
7 |
|a Electronic books.
|2 local
|
| 700 |
1 |
|
|a Töyrylä, Ilkka,
|d 1970-
|e author.
|0 http://id.loc.gov/authorities/names/n2016020716
|
| 700 |
1 |
|
|a Murthy, D. N. P.,
|e author.
|0 http://id.loc.gov/authorities/names/n88239393
|
| 710 |
2 |
|
|a ProQuest (Firm)
|0 http://id.loc.gov/authorities/names/n2007068018
|
| 776 |
1 |
8 |
|i Print version:
|a Kurvinen, Matti, 1961- author.
|t Warranty fraud management
|d Hoboken : Wiley, 2016
|z 9781119223887
|w (DLC) 2016009975
|
| 830 |
|
0 |
|a Wiley and SAS business series.
|0 http://id.loc.gov/authorities/names/no2007010274
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/tamucs/detail.action?docID=4533766
|z Connect to the full text of this electronic book
|t 0
|
| 955 |
|
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|a YBP purchased DDA e-records
|
| 980 |
|
|
|b 87.41
|g 1
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| 987 |
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|a ybp13011590
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|i d9dc90b4-7237-397f-82a1-40ec5e227315
|t 0
|
| 952 |
f |
f |
|a Texas A&M University
|b College Station
|c Electronic Resources
|s www_evans
|d Available Online
|t 0
|e HF5415.157 .K853 2016
|h Library of Congress classification
|
| 998 |
f |
f |
|a HF5415.157 .K853 2016
|t 0
|l Available Online
|