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Warranty fraud management : reducing fraud and other excess costs in warranty and service operations /

Bibliographic Details
Main Authors: Kurvinen, Matti, 1961- (Author), Töyrylä, Ilkka, 1970- (Author), Murthy, D. N. P. (Author)
Corporate Author: ProQuest (Firm)
Format: eBook
Language:English
Published: Hoboken : Wiley, [2016]
Series:Wiley and SAS business series.
Subjects:
Quality of products.
Warranty.
Products liability.
Sales management.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Item Description:Machine generated contents note: Foreword Preface Acknowledgments About the Author(s) Chapter 1: OverviewAppendices Chapter 2: Products and Product Warranty Chapter 3: Warranty Servicing Chapter 4: Warranty Costs Chapter 5: Warranty Management Chapter 6: Warranty Fraud Chapter 7: Warranty Control Framework Chapter 8: Customer Fraud Management Chapter 9: Service Agent Fraud Management Chapter 10: Fraud Management with Other Parties Chapter 11: Structures Influencing Warranty Fraud Chapter 12: Implementing a Warranty Control Framework Chapter 13: Epilogue Appendix A: Detailed Claim Data Appendix B: Agency Theory Appendix C: Game Theory Glossary ACRONYMS References Index.
Electronic resource.
Physical Description:1 online resource.
Bibliography:Includes bibliographical references and index.
ISBN:9781119239703
1119239702
9781119239741
1119239745
9781119277576
1119277574