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Working the phones : control and resistance in call centres /

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A Marxist investigation into the forms of resistance occurring in the UK call centre today.

Bibliographic Details
Main Author: Woodcock, Jamie (Author)
Corporate Author: JSTOR (Organization)
Format: eBook
Language:English
Published: London : PlutoPress, 2017.
Series:Wildcat (Pluto Press)
Subjects:
Call center agents > Great Britain.
Call centers > Social aspects > Great Britain.
SOCIAL SCIENCE > Anthropology > Cultural.
Call center agents.
Great Britain.
Callcenter.
Dienstleistungssektor.
Arbeitsbedingungen.
Kontrolle.
Überwachung.
Gro€britannien.
Sociology: work & labour.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Summary:A Marxist investigation into the forms of resistance occurring in the UK call centre today.
Item Description:Based on author's PhD thesis.
Physical Description:1 online resource (200 pages).
Bibliography:Includes bibliographical references (pages 165-193) and index.
ISBN:1786800144
9781786800145
9780745399089
0745399088
9781786800152
1786800152