Working the phones : control and resistance in call centres /

A Marxist investigation into the forms of resistance occurring in the UK call centre today.

Bibliographic Details
Main Author:	Woodcock, Jamie (Author)
Corporate Author:	JSTOR (Organization)
Format:	eBook
Language:	English
Published:	London : PlutoPress, 2017.
Series:	Wildcat (Pluto Press)
Subjects:	Call center agents > Great Britain. Call centers > Social aspects > Great Britain. SOCIAL SCIENCE > Anthropology > Cultural. Call center agents. Great Britain. Callcenter. Dienstleistungssektor. Arbeitsbedingungen. Kontrolle. Überwachung. Gro€britannien. Sociology: work & labour. Electronic books.
Online Access:	Connect to the full text of this electronic book

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