This is service design doing : applying service design thinking in the real world : a practitioner's handbook /

"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run wo...

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Bibliographic Details

Main Authors:	Stickdorn, Marc (Author, Compiler, Editor), Hormess, Markus Edgar (Author, Compiler, Editor), Lawrence, Adam (Author, Compiler, Editor), Schneider, Jakob (Economist) (Author, Compiler, Editor)
Format:	Book
Language:	English
Published:	Sebastopol, CA : O'Reilly Media, Inc., [2018]
Edition:	First edition.
Subjects:	Service industries > Management.