Retail's seismic shift : how to shift faster, respond better, and win customer loyalty /

"For one hundred years, retail was designed for the car?buildings and malls to travel to. Now it is designed for the mobile smart device?for consumers to travel with. In a world with an overabundance of material goods, consumer values and the drivers of retail success are being radically redefi...

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Bibliographic Details

Main Authors:	Dart, Michael (Author), Lewis, Robin, 1940- (Author)
Format:	Book
Language:	English
Published:	New York : St. Martin's Press, 2017.
Edition:	First edition.
Subjects:	Retail trade. Retail trade > Management. Consumer satisfaction. Customer relations. BUSINESS & ECONOMICS / Advertising & Promotion. BUSINESS & ECONOMICS / Industries / Retailing.