English-only : one hotel's dilemma /

The Human Resource Manager of a hotel in downtown Minneapolis, Minnesota makes a significant change in employee handbook policy so that the main language spoken by hotel staff members is English. This was brought about due to several customer complaints surrounding the use of Spanish between Hispani...

Full description

Bibliographic Details

Main Author:	Kaupins, Gundars (Author)
Corporate Author:	Sage Publications
Format:	eBook
Language:	English
Published:	[London] : SAGE, 2016.
Series:	SAGE knowledge. Cases.
Subjects:	Language in the workplace > Case studies. Work environment > Case studies. Employee retention > Case studies. Electronic books.
Online Access:	Connect to the full text of this electronic book