Phone monkey or agent with a mission? /

The case is inspired by a book by an anonymous British author, Phone Monkey: The Secret Diary of a Frustrated Call Centre Worker. The company for which the author and his fellow "Phone Monkeys" worked provided poor incentives and had subsequently garnered a bad work environment with less t...

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Bibliographic Details
Main Author:	Humphrey, Ronald H. (Author)
Corporate Author:	Sage Publications
Format:	eBook
Language:	English
Published:	[London] : SAGE, 2016.
Series:	SAGE knowledge. Cases.
Subjects:	Call centers > Management > Case studies. Corporate culture > Case studies. Leadership > Case studies. Electronic books.
Online Access:	Connect to the full text of this electronic book

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Call Number	Status	Get It
Call Number:		HE8788

HE8788	Available