Developing lean customer service at Glamox : a lean manufacturing firm /

Glamox is a fairly large lighting equipment manufacturer located in Norway. This company has been applying Lean manufacturing principles including Kaizen continuous improvement for several years. The case describes in detail the nature and purpose of the customer service function at Glamox; an admin...

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Bibliographic Details

Main Authors:	Engelseth, Per, 1959- (Author), Carlsen, Åsta Flo (Author)
Corporate Author:	Sage Publications
Format:	eBook
Language:	English
Published:	[London] : SAGE, 2016.
Series:	SAGE knowledge. Cases.
Subjects:	Customer services > Case studies. Lean manufacturing > Case studies. Electronic books.
Online Access:	Connect to the full text of this electronic book