Zappos case study.

Tony Hsieh and Robert Richman explain how Zappos became a top performing company in the online shoe sales industry. They describe how Zappos created a different level of customer service by establishing a workplace their employees enjoy.

Bibliographic Details

Corporate Author:	Sage Publications
Format:	Video
Language:	English
Language Notes:	Closed-captions in English.
Published:	Wheeling, Illinois, United States : Film Ideas, 2015.
Subjects:	Customer relations. Zappos.com (Firm) Nonfiction television programs. Internet videos.
Online Access:	Connect to this streaming video