Using organizational learning to improve service quality.

Professors Stewart Clegg and Tyrone Pitsis discuss how organizations can be capable of learning. They examine how nursing homes can evaluate and improve their facilities and services.

Bibliographic Details

Corporate Author:	Sage Publications
Format:	Video
Language:	English
Language Notes:	Closed-captions in English.
Published:	London, United Kingdom : SAGE Publications Ltd, [2016]
Series:	Management & organizations ; 10.
Subjects:	Organizational learning. Health services administration. Nonfiction television programs. Internet videos.
Online Access:	Connect to this streaming video