The Ritz Carlton : ladies & gentlemen serving ladies & gentlemen.

Professor Salah S. Hassan discusses the Ritz-Carlton and how it has maintained its position as a world-class hotel. He reflects the company's focus on employee and customer satisfaction, as well as its consistent commitment to excellence.

Bibliographic Details

Corporate Author:	Sage Publications
Format:	Video
Language:	English
Language Notes:	Closed-captions in English.
Published:	London, UK : SAGE Publications Ltd, 2016.
Series:	SAGE video cases.
Subjects:	Ritz-Carlton Hotels (Firm) Customer relations > Management. Consumer satisfaction. Nonfiction television programs. Internet videos.
Online Access:	Connect to this streaming video