Cover Image

Effective difficult conversations : a step-by-step guide /

Bibliographic Details
Main Authors: Soehner, Catherine (Author), Darling, Ann (Ann L.) (Author)
Corporate Author: ebrary, Inc
Format: eBook
Language:English
Published: Chicago : ALA Editions, an imprint of the American Library Association, 2017.
Subjects:
Library personnel management > Handbooks, manuals, etc.
Conflict management > Handbooks, manuals, etc.
Communication in library administration > Handbooks, manuals, etc.
Business communication > Handbooks, manuals, etc.
Interpersonal communication > Handbooks, manuals, etc.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • Difficult conversations defined
  • Getting clear
  • Gathering resources
  • Clarifying the message
  • During the conversation
  • You're not finished until you write it up
  • Keep up the good work
  • Co-workers
  • A brief note about change management
  • Managing up : how to have difficult conversations with your boss.