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Effective difficult conversations : a step-by-step guide /

Bibliographic Details
Main Authors: Soehner, Catherine (Author), Darling, Ann (Ann L.) (Author)
Corporate Author: ebrary, Inc
Format: eBook
Language:English
Published: Chicago : ALA Editions, an imprint of the American Library Association, 2017.
Subjects:
Library personnel management > Handbooks, manuals, etc.
Conflict management > Handbooks, manuals, etc.
Communication in library administration > Handbooks, manuals, etc.
Business communication > Handbooks, manuals, etc.
Interpersonal communication > Handbooks, manuals, etc.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Item Description:Electronic resource.
Physical Description:1 online resource.
Bibliography:Includes bibliographical references (pages 103-104) and index.
ISBN:9780838915264 (electronic bk.)
0838915264 (electronic bk.)