APA (7th ed.) Citation

Baer, J. (2016). Hug your haters: How to embrace complaints and keep your customers. Portfolio/Penguin.

Chicago Style (17th ed.) Citation

Baer, Jay. Hug Your Haters: How to Embrace Complaints and Keep Your Customers. New York: Portfolio/Penguin, 2016.

MLA (9th ed.) Citation

Baer, Jay. Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Portfolio/Penguin, 2016.