Hug your haters : how to embrace complaints and keep your customers /

"Hug Your Haters How to Embrace Complaints and Keep Your Customers Jay Baer Based on proprietary research and more than 70 exclusive interviews, New York Times bestselling author Jay Baer offers a new playbook for handling unhappy customers. Hug Your Haters provides the recipe for a mobile, soc...

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Bibliographic Details

Main Author:	Baer, Jay, 1969- (Author)
Format:	Book
Language:	English
Published:	New York : Portfolio/Penguin, [2016]
Subjects:	Customer relations. Consumer complaints. Marketing. BUSINESS & ECONOMICS / Customer Relations. BUSINESS & ECONOMICS / Marketing / General. BUSINESS & ECONOMICS / Consumer Behavior.
Online Access:	Cover image